Brooks Brothers Online Purchase Return Policy
1. You can only return to us products which have been purchased directly through this Website. If you purchased your products at a Brooks Brothers boutique, other retail store, or from another Website, the products must be returned to the original store or site from which they were purchased.

2. Returns are not accepted for underwear, swimwear, socks, sales, promotional items, or items with a 50% discount or higher, unless the product is faulty.

3. If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this Returns and you should place a new order for the replacement products.

4. You can return any product from your order (except for underwear, swimwear, socks, sales, and promotional items) within 14 days after you place your order.

5. You must follow our Returns Procedure described in paragraph 11. below.

6. Products must be returned in their original condition, without being worn or washed. The soles of shoes must be clean and intact. The packaging of fragrances must still be sealed. All of the packaging (plastic, boxes), accessories (glasses cases), user manuals, and product labels must be returned.

7. We reserve the right to reject the return of products which are not returned in accordance with this Section 9 (Returns) and we may request that you pay for the shipping of such products back to you.

8. When a product is returned to us, we will refund you using the same payment method that was used to pay for the order. If you paid by credit/debit card, the value of the products returned will be credited to your card. If you paid by COD, you will be sent a refund to your bank account.

9. Return shipping charges will not be paid for by us if you do not follow our Returns Procedure described in paragraph 11. (Returns Procedure).

10. If you used a coupon or promo code when paying for your order, please note that the value of the coupon or promo code for the order is applied proportionately to the price of each item in the order. In case of a return, you will get the refund of the amount paid on the returned item minus the proportion of the coupon or promo amount applied. You will then lose the promotion amount of the returned item.