How Do I Initiate a Return?

1. Returns Procedure
Our customer service team will arrange for our shipping carrier to pick the item(s) up from you and return them to us. You can contact the Call Center by telephone (02-296-9955) or email (service@brooksbrothers.co.th).

2. When our shipping carrier picks up your item(s) they will give you proof of your returned parcel. Keep this proof of your return parcel until you are contacted by our customer service team.

3. Customer Responsibility: Customers are responsible for all shipping costs associated with returning or exchanging items, unless the product received was defective or incorrect.

4. After our shipping carrier picks up your item(s), you will be contacted by our customer service team when the items arrive at our warehouse.

5. Please reuse the packaging your order was shipped in and make sure that your return package is packed and sealed securely.

6. The tax receipt of the order must be included with the returned item(s).