Shipping

1. The estimated delivery date for your products will depend on the shipping method chosen and the shipping address. Working days are from Monday to Friday excluding public holidays observed by our shipping carrier(s). Orders made with the Standard Shipping method will usually be delivered within 2 to 3 working days for shipping addresses within the Bangkok area and 3 to 4 working days for shipping addresses outside the Bangkok area after you complete your order. The Bangkok area includes Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani provinces. We will try to deliver all products you have ordered within 14 days. These delivery dates are estimates only. Shipping dates are not guaranteed and should not be relied upon.

2. In the event that we become aware that we are unable to meet our estimated delivery time, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.

3. While we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasions, it may take us more than 14 days to deliver your products. If you change your mind in the meantime, you have the right to cancel your order in accordance with Section 9 (Returns) below, except for underwear, swimwear, socks, sales, and promotional items.

4. If your order has not been received within our specified time frames, you can check the status of your order by contacting us according to the information on this web page https://www.brooksbrothers.co.th/en/contactus.html All delivery time frames are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (such as Songkran), or when the weather is particularly inclement, please allow an additional day before raising a query.

5. Please note that our shipping carrier(s) may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually easier and avoids the disappointment and delay of products being returned to us as undelivered by the shipping carrier.

6. In the case that you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery.

7. Your order will be sent to the shipping address that you have given on the Checkout page. We are not responsible if that shipping address is incorrect or incomplete.